New Sensatori Hotel in Cancun

I just came back from Cancun last week, and had a chance to stay at the new Sensatori Hotel that just opened 2 weeks ago. This hotel is approximately 35 mins from Playa Del Carmen, and is exclusive to Signature Vacations. From my experience, I think you will find this hotel to be just great.


The Sensatori Hotel is very kid-friendly. Here are some of the amenities available for families.

Strollers are offered at no charge

They have playpens/cribs and they are offered at no charge you can either preorder or there is a check list you can fill in upon arrival and they will then have items sent to your room

Gourmet Gerber baby food and there is a kid menu that they have in each restaurant so that kids can have that if they do not want what is on the main menu for adults

Baby monitors are available at no cost

Onsite store to buy diapers and misc items for the children

There is the splash pool that has kids things to play on

Toy lending library at the kids club - just sign out what is needed to take back to the room

Staff can be hired to babysit for a cost of $15.00 per child per hour – all staff that do this service have first aid and have completed a babysitting course

Toddlers welcome package includes smoothie shake with sprinkles, and an activity book.

There is the area by the Italian restaurant where the teens club is, so they can hang out with other teens on their own, and have things to do there that would be more what teens are looking to do. This area is always supervised so parents can let the teens go on their own, as there will always be adult supervision.


All rooms come with the mini fridge. Tipping is included, however, like at any resort if you wish to tip for service above and beyond that is fine. The beach was good, swimmable and was the powder white sand.

Although the hotel is not promoted as wheelchair accessible, the property seems fairly flat with ramps around. As with other Mexican hotels I've stayed at, the rooms are not equipped with the full bathroom for handicapped but the wheelchair will go through the door. Actually, as we were there a gentleman did arrive who was in a wheelchair, so that was good to see to know that one could get around in a wheelchair.